wish平台对物流优化的方法有哪几种(wish平台A+物流计划常见问题解答上)

跨境快讯 2023-08-07 00:01:41 woniu
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wish平台A+物流计划常见问题解答(实用于项目所支撑的所有路向国)

本篇文章中,wish商户平台罗列了以下多个商户所提出的关于A+物流计划的常见问题及解答:

1.三线城市没有A+物流计划揽收商,邮寄时间长且运费贵,该怎么办?

A+物流计划所指定的揽收服务商目前笼罩的揽收城市达30+个,并将持续扩展揽收规模。

对于揽收不便或尚未笼罩揽收的地域,商户可思考加入HUB中转仓项目,作为A+物流计划订单的首公里物流计划,以下降首公里物流成本并进一步物流效力。欢迎查阅此HUB常见问题解答,了解HUB中转仓项目标详情。

2.揽收商取走包裹后达到A+物流计划仓库时间较长,可能发生加收运费,我该怎么办?

若运单因超时送达A+物流计划仓库而发生了额外的延时到仓费用,商户可先自查其“订单生成时间”与“第一条揽收轨迹”之间的时间差,若该时间差小于72小时,则商户可在WishPost上申诉减免延时到仓费。商户可参考这份文章,以了解如何在WishPost中提交和物流相关的申诉。

3.我的产品是在海外做直发的,如果收到了它的A+物流计划订单怎么办?

如果商户的产品库存在海外,但未参加WishExpress海外仓项目,在此情形下发生了A+物流计划订单,请尽快前往WishPost申诉工具页面,在线提交申诉申请将该订单从A+物流计划中移除。商户需重点击申诉提交“页面下方“templatedownload”下载更新模板并填写相关订单ID和说明海外仓原因。Wish的审核流程一般需要3-4个工作日,若审核通过,该订单可从A+物流计划中移除,继而请重新直发该订单。

wish商户官网原文详情:

FrequentlyAskedQuestionsabouttheAdvancedLogisticsProgram(applicabletoalldestinationcountriessupported)

Inthisarticle,weoutlinedafewfrequentlyaskedquestionsfrommerchantsabouttheAdvancedLogisticsProgram.

1.Howtohandlehighself-deliverycostsandlongdeliverytimeinremoteareaswherenopickupcarriersareabletoreach?

Currently,theprogramsdesignatedpickupcarrierscanprovidepickupcoverageinmorethan30cities,andwillcontinuetoexpandcoverageareas.

Formerchantslocatedinareaswherethepickupcoverageisnotavailableornotcost-effective,youareadvisedtoleveragetheWishHUBProgram,afirst-milelogisticprogramaimingtodecreaseyourdeliverycostandimprovelogisticsefficiency.FordetailsabouttheHUBProgram,pleaserefertotheHUBProgramFAQ.

2.WhatifpickupcarriersdelivertheorderstotheAdvancedLogisticsProgramwarehousesaftertherequireddeliverytimeandthelatearrivalfeeofadditional50%oftheoriginalshippingfeeischarged?

Youcancheckifthetimeperiodfromwhentheorderisreleasedtowhenthefirstcarrierscanisrecordedislessthan72hours.Ifso,youmaydisputethelatearrivalfeeonWishPostforareductionorremission.MerchantsmayvisitthisFAQonhowtosubmitlogistics-relateddisputesinWishPost.

3.Whatifanorderofaproductfrommyoverseaswarehouseinventoryismarkedasan“AdvancedLogisticsProgram”order?

Ifaproductispartofamerchantsoverseaswarehouseinventory,butWishExpresshasntbeenenabledforthisproductyet,relevantordersforthisproductwillbemarkedasAdvancedLogisticsProgramorders.Inthiscase,pleasenavigatetoWishPost>theDisputeToolkitspage,andsubmitanonlinedisputeassoonaspossibleinordertoremovethisorderfromtheAdvancedLogisticsProgram.Onthe“SubmitDispute”page,pleaseclick“templatedownload”todownloadthelatesttemplateandfillintherelevantOrderIDandreason(s)forremovalfromtheprogram.Wishwillreviewandprocessyourrequestwithin3-4businessdays.Ifapproved,theorderwillberemovedfromtheAdvancedLogisticsProgram,andyoumaydirectly shiprelatedorderstocustomersafterward.

版权声明: woniu 发表于 2023-08-07 00:01:41。
转载请注明: wish平台对物流优化的方法有哪几种(wish平台A+物流计划常见问题解答上) | 跨境湾

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