wish退货的注意事项(wish退货退款问题解答)
1、如何针对wish用户恶意退款发起申诉?
在“订单”>“退货”页面,看待申诉的退货订单点击“操作”>“发起申诉”:
在随后的申诉表单中提供所有必要信息,然后点击“提交”:
请给Wish业务代表数天时间来审核您的申诉并予以回复。
2、如何将产品退出Wish退货项目?
您可以手动或通过API/api/v2/returns/disable-return-setting-for-region将您的产品退出Wish退货项目。
若要手动退出退货项目,请浏览商户平台的“产品”>“查看所有产品”页面,在产品右侧的“操作”列,点击“操作”下拉菜单,然后选择“查看退货设置”:
在随后的页面上,点击当前已参加退货项目标产品的“禁用退货功能”按钮:
确认要禁用该产品的退货功能(即将该产品退出退货项目)后,在弹窗中点击“确认”:
此时该产品已退出退货项目(即“已禁用退货功能”):
wish商户官网原文详情:
HowdoIopenadisputeforcustomerreturnfraud?FromtheOrders>Returnspage,clickonActions>OpenDisputeforthereturnedorderthatyouintendtodispute:
Inthedisputeformthatfollows,provideallrequiredinformationandclick“Submit”:
PleaseallowuptoafewdaysforaWishrepresentativetoreviewyourdisputeandreply.
HowdoIunenrollmyproductsfromtheWishReturnsProgram?
YoumayunenrollyourproductsfromtheWishReturnsProgrameithermanuallyorviatheAPI/api/v2/returns/disable-return-setting-for-region.
TounenrollproductsfromtheReturnsProgrammanually,pleasevisittheProducts>ViewAllProductspageofyourMerchantDashboard,navigatetothe“Actions”columnontheright-handsideoftheproductyou’dliketounenroll,clickonthe“Actions” downmenu,andselect“Viewreturnssetting”:
Onthepagethatfollows,clickthe“DisableReturns”buttonforthisproductthat’scurrentlyenrolledintheReturnsProgram:
Click“Confirm”onthepopupmodalafteryouconfirmyou’dliketodisablereturnsforthisproduct(i.e.unenrollthisproductfromtheReturnsProgram):
ThisproductisnowunenrolledfromtheReturnsProgram(i.e.“ReturnsDisabled”):
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