跨境电商退换货客服英语答复模板

(1)关于退货

示例：当买家收到东西不满意并提出退货时

问题：

Hello,seller,Idon’tlikethegoodsyousendtome,canIreturn？

答复：

Yes,weacceptreturnorexchange.Pleasesendyouritembackto:

××，××××，200001,Shanghai,China

Wewillrefund(excludingthepostage)youviaPayPalonceIreceiveyourparcel.

(2)关于换货

示例：当买家要求换货时，如果你接收换货

问题：

Hello,seller,Idon’tlikethegoodsyousendtome,canIbarter？

答复：

××，××××，200001,Shanghai,China

Wewillsendyouanewoneafterreceivingyouparcel.Pleasebeawarethatyoumustbearthecostofreturnshippingandre-sendshipping.

Thanksforyourunderstandingandanyotherquestionsfeelfreetoletmeknow.

(3)、客户投诉产品质量有问题

示例：当买家收 ，发觉质量有问题

问题：

Hello,seller,Ihavereceivedthegoodsyousendtome,butIfoundthatitiswithabadquality,

答复：

Iamverysorrytohearaboutthat.SinceIdidcarefullychecktheorderandthepackagetomakesureever